FAQ

Frequently Asked Questions (FAQ)

Orders & Processing

  • How long does it take to process my order?
    Orders are typically processed within 24–48 business hours (excluding Sundays and National Holidays). Once your order has been prepared and quality-checked, it will be dispatched and you'll receive a shipping confirmation.

  • Can I cancel my order?
    Yes, orders can only be cancelled within 24 hours of placement, provided they have not yet entered our processing window. Once an order is "Processed" or "Dispatched," it cannot be cancelled.

  • Are your prices inclusive of taxes?
    Yes, all prices displayed on our website are inclusive of the applicable 3% GST on fashion jewelry (HSN 7117) in India

Shipping & Delivery

  • Where do you ship from and how long will delivery take?
    We ship all orders from India. Orders are processed within 24–48 business hours (excluding Sundays and National Holidays) before dispatch.

 Estimated delivery times after dispatch:

    • Kerala: Approximately 2 business days
    • Tamil Nadu & Karnataka: Approximately 4 business days
    • Delhi & Maharashtra: Approximately 6 business days
    • All other states and Union Territories: Approximately 10 business days

 Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, remote service areas, or public holidays.

  • How much does shipping cost?
    Shipping charges are calculated at checkout based on the delivery location and order details.

  • Do you offer Cash on Delivery (COD)?
    At this time, we do not offer Cash on Delivery (COD). All orders must be prepaid through our secure payment methods at checkout.

Returns & Replacements

  • What is your return policy? To maintain the highest standards of hygiene and safety, we strictly do not accept returns or exchanges on any jewelry products. Once an item leaves our facility, it is considered a final sale.

  • What if I receive a damaged or incorrect item? If your item arrives damaged, please contact us within 24 hours of delivery. You must provide a clear, unedited unboxing video showing the sealed package being opened and the defect visible to qualify for a free replacement.

Product Care & Quality

Our gold PVD-finished pieces are designed for lasting shine with the right care and attention. While they are made to withstand everyday wear and occasional contact with water, we recommend avoiding prolonged exposure to moisture, chemicals and abrasive surfaces to help preserve their finish. After wear, gently wipe your jewellery with a soft, dry cloth and store it separately in a cool, dry place when not in use to minimise scratches and maintain its lustre. As with all plated jewellery, the finish may naturally evolve over time depending on wear, care and individual skin chemistry. 

Support

  • How can I track my order? Once your order is shipped, you will receive an email with a unique Tracking ID and a link to monitor your shipment in real-time.

  • My order hasn't arrived yet—what should I do? If your order has not arrived within 14 business days, please reach out to our support team with your order number, and we will investigate with our courier partner.